Premier support also includes the following additional services: Identifying, creating, and tracking appropriate bug reportsĬustomers on Professional plans can upgrade to Professional-Plus Support and receive 24×7 coverage with four hour response time for Level 1 and 2 severity issues.Ĭustomers on Enterprise plans with over 1,000 users can upgrade to Premier Support and receive mission critical response times of one hour for Level 1 and two hours for Level 2 severity issues.Assistance identifying and troubleshooting problems in third-party systems.Configuration and implementation guidance.Communication with IT administrators deploying and managing Mattermost.Mattermost Enterprise includes 24×7 support via email and online tickets with a four hour response time.Mattermost Professional includes business hours support (12×5 US Pacific Time / UTC-8) with next business day response time via email and the Mattermost online ticketing system.In addition to the various community support resources, paid subscription plans include support from the Mattermost customer success team, as well as several optional support packages.
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Information on how to get further involved can be found on our community page. We have many channels to connect you with your peers to assist you with everything from getting set up to contributing to the code base. We invite everyone to join the Mattermost Community collaboration server at to connect with our community of over 12,000 developers, contributors, and Mattermost staff.
Please see the links to the right for quick access to resources.
Mattermost offers a variety of support options for customers and community members alike.
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